Privacy Policy

Effective Date: [03/04/2025]
Last Updated: [18/06/2025]

Introduction

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services related to electrical testing and NDT inspection equipment.

By using our website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following personal information when you:

• Create an account or register on our website
• Make a purchase or request a quote
• Contact us for technical support or inquiries
• Subscribe to our newsletter
• Participate in surveys or promotions

Information collected includes:

• Full name and job title
• Company name and industry
• Email address and phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party processors)
• Technical requirements and specifications
• Purchase history and preferences

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system information
• Pages visited and time spent on site
• Referring website information
• Device information (mobile, desktop, etc.)
• Cookies and similar tracking technologies

Technical and Professional Information

Given the specialized nature of our equipment, we may collect:

• Industry certifications and qualifications
• Technical specifications and requirements
• Equipment usage applications
• Calibration and service history
• Training records and certifications

How We Use Your Information

Primary Uses

• Order Processing: Fulfilling orders, processing payments, and arranging shipping
• Customer Service: Providing technical support, answering inquiries, and resolving issues
• Product Recommendations: Suggesting relevant equipment based on your needs and purchase history
• Account Management: Managing your account, preferences, and order history
• Communication: Sending order confirmations, shipping updates, and important account information

Secondary Uses

• Marketing Communications: Sending newsletters, product announcements, and promotional offers (with your consent)
• Website Improvement: Analyzing usage patterns to enhance user experience
• Security: Protecting against fraud, unauthorized access, and other security threats
• Legal Compliance: Fulfilling legal obligations and regulatory requirements
• Business Operations: Internal record keeping, analytics, and business planning

Information Sharing and Disclosure

We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

When We Share Information

We may share your information in the following circumstances:

Service Providers:

• Shipping companies for order delivery
• Payment processors for secure transaction processing
• Cloud storage providers for data backup and security
• Email service providers for communications
• Technical support platforms for customer service

Business Partners:

• Authorized equipment manufacturers for warranty claims
• Calibration laboratories for certification services
• Training providers for technical education programs

Legal Requirements:

• When required by law, court order, or government regulation
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• In connection with business transfers or mergers

Data Security

Security Measures

We implement comprehensive security measures to protect your information:

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Secure server environments with firewalls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access
• Encrypted data storage and backup systems

Physical Safeguards:

• Restricted access to physical servers and facilities
• Secure disposal of hardware containing personal data
• Environmental controls and monitoring systems

Administrative Safeguards:

• Employee training on data protection procedures
• Limited access to personal information on a need-to-know basis
• Regular review and update of security policies
• Incident response procedures for data breaches

Payment Security

• We use PCI DSS compliant payment processors
• Credit card information is not stored on our servers
• All payment data is encrypted during transmission
• We comply with industry standard security practices

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies: Required for basic website functionality Analytics Cookies: Help us understand how visitors use our site Marketing Cookies: Used to deliver relevant advertisements Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Tracking

We may use third-party analytics tools (such as Google Analytics) to understand website usage patterns. These services have their own privacy policies.

Your Rights and Choices

Access and Control

You have the right to:

• Access your personal information we hold
• Correct inaccurate or outdated information
• Request deletion of your personal information
• Opt-out of marketing communications
• Data portability (receive your data in a structured format)
• Withdraw consent for data processing

How to Exercise Your Rights

Contact us at [privacy email] to:

• Request access to your personal information
• Update your account information
• Unsubscribe from marketing emails
• Delete your account and associated data
• Report privacy concerns or complaints

Data Retention

Retention Periods

• Account Information: Retained while your account is active
• Order History: Kept for 7 years for accounting and warranty purposes
• Technical Support Records: Maintained for 3 years
• Marketing Data: Retained until you opt-out or 2 years of inactivity
• Legal Requirements: As required by applicable laws and regulations

Data Deletion

When retention periods expire, we securely delete or anonymize your information unless required to maintain it for legal purposes.

International Data Transfers

If you are located outside of Indonesia, please note that your information may be transferred to and processed in Indonesia where our servers are located. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice through our website banner

Industry-Specific Considerations

Professional Equipment Users

Given the specialized nature of electrical testing and NDT inspection equipment:

• We may maintain records of equipment certifications and calibrations
• Technical specifications may be shared with manufacturers for support purposes
• Safety compliance information may be retained for regulatory requirements

B2B Transactions

For business customers:

• We may maintain detailed records of technical requirements
• Purchase orders and contracts may contain additional data retention requirements
• Industry-specific compliance standards may apply to data handling

Contact Information

Privacy Questions

For questions about this Privacy Policy or our data practices, contact us:

Email: sales@expresshandheld.com 
Phone: (021) 8055645
Mail: info@expresshandheld.com
JL. Dewi Sartika 2nd Floor, No. 04, Jakarta, RT.4/RW.12, Cawang, Kramat Jati, East Jakarta City, Jakarta 13630

Response Time: We aim to respond to privacy inquiries within 5 business days.

General Contact

Website: https://expresshandheld.com
Customer Service: customer.service@expresshandheld.com
Technical Support: support@expresshandheld.com

This Privacy Policy is effective as of [18/06/2025] and governs our collection, use, and disclosure of your information. Please review this policy periodically for any updates or changes.

For the most current version of our Privacy Policy, please visit https://expresshandheld.com/privacy-policy